Complaint Procedure
Complaint Process
Mount Marty University's (MMU) primary objective is to assist students meet their academic goals through a positive and rigorous academic experience. In the case that a student has a concern, the university's procedures should be followed to address these concerns and/or complaints. Please see the academic policies section in the MMU course catalog.
If you are taking any MMU courses, and you have a complaint about your experience with MMU, you can follow MMU's process for student grievance. You may also contact the Higher Learning Commission, which is MMU's regional accrediting agency.
https://www.hlcommission.org/
Please select the appropriate link based on the nature of your concern and/or complaint.
Once a student has gone through the institutional complaint processes and if the grievance has not been resolved they can submit a formal complaint to the Division of Consumer Protection through the South Dakota Attorney General's office(1302 E Hwy 14 Suite 3, Pierre, SD 57501; phone (605) 773-4400; email consumerhelp@state.sd.us)
Examples of such grievances may include:
- Violated South Dakota consumer protection laws;
- Engaged in fraud or false advertising
- Violated South Dakota laws relating to the licensure of post
- Failed to provide an educational program meeting contemporary standards for content and rigor;
- Failed to assign qualified instructors; or
- Violated one or more accreditation requirements.
Complaint Procedures for Students Residing In States Outside of South Dakota in SARA Member States
Students residing in states outside of South Dakota while enrolled in a course offered by Mount Marty University, are encouraged to utilize the institutional complaint process as described in the academic course catalogs. Students who processed their complaints through the institutional complaint process but remain dissatisfied with the otucome may request that the State Portal Entity Contact review the institutional resolution of the complaint.
Contact Information for Students Residing In States Other Than South Dakota With Complaints Relating Specifically to Distance Learning or Correspondence Education
Pursuant to the United States Department of Education's Program Integrity Rule, Mount Marty University is required to provide all prospective and current students with the contact information of the state agency or agencies that handle complaints against postsecondary educational institutions offering distance learning or correspondence education within the state. Students residing in other states while enrolled in a course offered by Mount Marty University are encouraged to utilize the institutional complaint process as described in the academic course catalogs prior to filing a complaint with a state agency or agencies. If the complaint is not resolved through these processes, a student may use the following list to identify the office(s) in the state in which the student resides to which the complaint against any public institution in South Dakota may be filed.
California: Complaints involving out-of-state institutions may be filed with the California Department of Consumer Affairs, Consumer Information Center, 1625 North Market Blvd., Suite N-112, Sacramento CA 95834. Students can file complaints online or call 833-942-1120.
All other states: students should use the State Authorization Reciprocity Agreement (SARA) provisions as stated above for ensuring a timely response to a complaint.
If a student is not able to contact the appropriate agency in their state of residence, they should contact the Offices of the South Dakota Board of Regents for assistance. (306 East Capitol Ave, Suite 200, Pierre, SD 57501; phone: (605)773-3455; email: info@sdbor.edu)